A Florida family with four children ranging in age from two to twelve is ruled by the crown prince-Zachary, an impulsive, tantrum-prone four-year-old. Jen, a beleaguered stay-at-home Mom, cowers to his every whim, and doesnt enforce any kind of discipline. Her approach is to gently enfold the children in hugs or eventually give in. Roy, a painting contractor, would rather work on the computer at the end of the long day than help Jen with the kids, but when he does try to impose rules and consequences, his short fuse and yelling intimidate the children and have driven his wife to threaten divorce. Jen tearfully tells Jo in her submission tape, "This is our last shot." Can Jo show these two parents the tools to not only tame Zachary but repair their relationship?