Remotes Help

Overview
BuddyTV Guide allows you to control certain TV and DVRs. If you have one of these Connected Devices, BuddyTV exposes you to many more features such as one tap tuning right from your iPhone, iPod Touch or iPad (iDevice).

Some initial setup is required which typically takes only a minute or so. This requires that your Connected Device is connected to your local area network (LAN) and enabled for network remote control.

You’ll also need a WiFi connection from your iDevice that is on the same LAN as the Connected Device.
Compatible Connected Devices:
Getting started with Logitech Revue Google TV
Using your existing Logitech Revue remote, do the following:
Configure your Google TV as per the manufacturer instructions to control your TV, AVR and DVR.
See the documentation that came with your Google TV if you need help.
Enable Network Remote control on the Google TV
  • Select the Home button
  • Scroll to Applications (Google TV 1) or select the application grid button (Google TV 2)
  • Scroll to the Settings option
  • Hit OK
  • Scroll to Input Devices
  • Hit OK
  • Scroll to Manage IO Remotes
  • Hit OK
  • Make sure the Connect to new IP remotes checkbox is checked. If not, hit OK to check the checkbox.
  • Hit the Back button
Select your Google TV in BuddyTV Guide
  • Start BuddyTV Guide.
  • Touch the Settings button (looks like a gear)
  • Make sure the Remotes switch under TV Settings is in the On position.
  • Close the Settings panel.
Check for available Google TVs
  • On your iDevice there should be a remote button (looks like a little remote control) at the top of the display.
  • Select the Remote button.
  • Hit the “No device selected” item at the top of the display.
  • Now you should see a list of Google TV devices on your LAN. If not, proceed with troubleshooting.
    • The most common cause for this is that the Google TV is not on the same LAN as your iDevice or your iDevice is on 3g/celluar network.
  • You will be asked for a 4 digit code called the Pairing Code.
    • This should be displayed on your TV screen
  • Enter the code
    • On your TV you should see the device paired successfully, if not you may have entered the code improperly. Please re-enter the code that appears.
Getting started with TiVo
To use BuddyTV Guide remote control, you must enable Network Remote Control on your TiVo. To do so follow these steps:
On your TiVo:
  • Select the TiVo button
  • Select Settings & Messages
  • Select Settings
  • Select Remote, CableCARD & Devices
  • Select Network Remote Control
  • Follow the on-screen directions to enable this feature
  • Select the TiVo button again
  • Select Message & Settings
  • Select Account & System Settings
  • Select Media Access Key
Now, on the iDevice:
  • Run the BuddyTV Guide.
  • Select the Control tab on the iPhone or iPod to bring up the remote.
  • Select the Settings button (looks like a gear) and select your TiVo.
  • You will be presented with a Media Access Key (MAK) request.
    • By entering your MAK, you enable BuddyTV to upload your TiVo DVR items and tune into DVR menu when it is in your recommended shows.
    • If you followed the step outlined above, the MAK should be on your screen
    • If you followed the step outlined above, the MAK should be on your screen
    • Enter this key
Getting started with Samsung Connected TV:
In order to be able to control your Samsung Connected TV, you must first enable wireless remote control. To do so follow these steps:
Select yourOn your Samsung Connected TV:
  • Press the Menu button on your Samsung remote
  • Navigate to the Setting Menu and press the center DPad navigation key (Select key) on your Samsung Remote
  • In the Settings Menu, navigate to Wireless Remote Control selection. If the setting is currently set to "On" you do not need to do anything more
  • Press the Select key on your Samsung Remote and then use the navigation keys to select "On" and then press the Select key on your Samsung Remote.
  • Exit out of the menu by pressing the Return key on your Samsung remote until the Menu is no longer visible on the screen.
Enable Remotes in BuddyTV Guide
  • Start BuddyTV Guide.
  • Touch the Settings button (looks like a gear)
  • Make sure the Remotes switch under TV Settings is in the On position.
  • Close the Settings panel.
Check for available Samsung Connected TVs
  • On your iDevice there should be a remote button (looks like a little remote control) at the top of the display.
  • Select the Remote button.
  • Hit the “No device selected” item at the top of the display
  • Now you should see a list of Samsung Connected TVs on your LAN. If not, proceed with troubleshooting.
    • The most common cause for this is that the Samsung Connected TV is not on the same LAN as your iDevice or your iDevice is on 3g/celluar network.
  • The first time you select the Samsung TV from within the BuddyTV application, a dialog will appear on the television screen informing you that a new remote device wants to pair with your television. Use your Samsung remote to select the "Allow" button and then press the Select key to enable the BuddyTV Wireless Remote.
Remote control input methods
At the top of the remote control page, underneath the currently selected Connected Device, you can select between the following 3 input methods:
  • Gesture - this enables you to use simple gestures and handy buttons to control your Connected Device.
  • Keyboard - this enables you to enter text when called for on your Connected Device.
  • Full remote control - this provides complete access to all the features from you original remote enabling you to lose it.
The following gestures are supported in BuddyTV Guide:
  • Move left/right/up/down: One finger swipe to the left, right, up and down. Swiping a single finger from left to right, right to left, bottom to top, or top to bottom will result in the corresponding left, right, up and down commands—just like hitting the left, right, up and down arrow buttons on the remote.
  • OK: Single tap on the display to select something or resume from a pause.
  • Pause and Play: Double tap on the display to pause a show.
  • 30-second skip forward (aka commercial skip): Rotate a pretend knob clockwise. Using two fingers (index finger and thumb) press down on display and pretend you’re rotating a knob clockwise and then release. Each approximate 1/8 turn of the knob will skip forward 30 seconds.
  • 10-second skip backward (just in case you overshoot the commercials a little bit): Rotate pretend knob counter clockwise. Same as 30-second forward skip except rotate in the other direction. Each approximate 1/8 turn of the knob will skip 10 seconds backward.
  • Fast forward: One finger pan gesture to the right. Using a single finger, press down on the left side of touch remote area and hold. Now, slowly slide to the right. The farther you move the faster forward if will go. Lift to resume playback. Or move back to the left to slow down the fast forward.
  • Rewind: One finger pan gesture to the left. The same as with fast forward, press down, except on the right side of the touch interface area. Slowly move your finger to the left. The farther to the left you go the faster the rewind. Lift to play. Or move back to the right to slow down the rewind.
For a more thorough explanation for how to use the remote control, see the BuddyTV Guide Help.
Troubleshooting TiVo
What happens if every time you hit a button on remote nothing happens?
This can happen for any number of reasons:
  • The remote control cannot connect to the currently selected DVR. See tips below for resolving.
  • There may not be a currently selected DVR. Select one to resolve.
If the remote control is not working, verify the following:
  • Your iDevice is connected to the TiVo DVR you want to control. BuddyTV was designed to work with any number of TiVo DVRs you have on your home network. Select the Settings button on the remote (looks like a gear) to switch between your DVRs.
  • Your iDevice has an active WiFi connection.
  • Make sure that no one else is using a Network Remote Control like BuddyTV to control your DVR. If they are, they will have to quit their app, and you’ll have to close and reopen the BuddyTV Guide to acquire a connection. As in Highlander, there can only be one (that is controlling the DVR using BuddyTV). Play nice!
  • You have not enabled Network Remote Control on your TiVo DVR. To do so, using your regular TiVo remote, select:
    • The TiVo button
    • Settings & Messages
    • Settings
    • Remote, CableCARD & Devices
    • Network Remote Control
    • Follow the on-screen directions to enable this feature
  • Your TiVo DVR is on the same LAN as the iDevice. Typically you know this by making sure the IP addresses of the TiVo and your iDevices (which are of the form WWW.XXX.YYY.ZZZ where WWW, XXX, YYY and ZZZ are numbers between 0 and 254) have the same WWW.XXX.YYY components. The ZZZ part will differ.
    • Checking your iOS IP address:
      • Go to Settings
      • Wi-Fi
      • Make sure Wi-Fi is on
      • Tap on the arrow (>) next to your network
      • The IP Address will be listed
    • Checking your TiVo IP address:
      • The TiVo button
      • Settings & Messages
      • Settings
      • Network & Phone
      • Your IP address will be listed next to IP Addr
    • If the IP addresses do not appear or are all zeroes, you will not be able to control your DVR with your iDevice.
    • If they are not on the same local area network (in other words, the WWW.XXX parts or the WWW.XXX.YYY parts differ), you will not be able to control your DVR with your iDevice.
  • If all of the above fail, there could be one other issue that would prevent network remote control. But it is far too painful to speak of, kind of like saying He Who Must Not Be Named (Voldemort that is). The BuddyTV Guide uses Universal Plug and Play (UPnP) to discover the TiVo boxes on your home network. Some WiFi access points (typically older ones or ones targeted at small to medium-sized businesses) have disabled Internet Protocol multicasting (IP multicasting). Referencing your router documentation, verify that User Datagram Protocol (UDP) Internet Protocol (IP) multicasting is is enabled.
3.2 Troubleshooting Logitech Revue with Google TV
What happens if changing channels from the guide changes to the wrong channel?
  1. Verify that you have selected the correct TV line-up.
  2. Make sure that the Google TV is configured to use the right speed in sending commands to your DVR.
    • Select the Menu button
    • Scroll to Applications
    • Go right
    • Scroll down to Settings
    • Hit OK
    • Scroll to TV Source
    • Hit OK
    • Scroll to the DVR or tuner you have connected to your Google TV
    • Hit OK
    • Scroll to Adjust delay
    • Hit OK
    • Follow the directions to increase the delay. Some DVRs don’t handle having IR commands thrown at them quickly.
    • Hit the Back button
What happens if the Google TV does not respond to commands?
There are a number of possible reasons.
  1. Your iDevice is not on WIFI. Sounds simple but sometimes the iDevice is slow to connect to your WIFI network. If this occurs, minimize BuddyTV and wait for the LAN connection to appear. If needed, manually force your iDevice to connect to the LAN.
  2. The Logitech Revue is not configured to enable remote controls via a phone. Follow these steps to verify. Using your Logitech Revue remote keyboard:
    • Select the Menu button
    • Scroll to Applications
    • Go right
    • Scroll down to Settings
    • Hit OK
    • Scroll to Input Devices
    • Hit OK
    • Scroll to Harmony remote controls
    • Make sure the checkbox is checked. If not, hit OK to check the checkbox.
    • Hit the Back button
  3. Make sure the Google TV is connected to your LAN.

  4. Typically you know this by making sure the IP addresses of the Google TV and your iDevices (which are of the form WWW.XXX.YYY.ZZZ where WWW, XXX, YYY and ZZZ are numbers between 0 and 254) have the same WWW.XXX.YYY components. The ZZZ part will differ.
    • Checking your iOS IP address:
      • Go to Settings
      • Wi-Fi
      • Make sure Wi-Fi is on
      • ap on the arrow (>) next to your network
      • The IP Address will be listed
    • Checking your Google TV IP address:
      • Select the Menu button
      • Scroll to Applications
      • Go right
      • Scroll down to Settings
      • Hit OK
      • Scroll to Network
    • Verify that the Ethernet or Wireless network connection is enabled and that it is on the same network as your iDevice.
    • If the IP addresses do not appear or are all zeroes, you will not be able to control your Google TV with your iDevice.
    • If they are not on the same local area network (in other words, the WWW.XXX parts or the WWW.XXX.YYY parts differ), you will not be able to control your Google TV with your iDevice.
  5. If all of the above fail, there could be one other issue that would prevent network remote control. But it is far too painful to speak of, kind of like saying He Who Must Not Be Named (Voldemort that is). The BuddyTV Guide uses a networking technology (Internet Protocol multicasting) to discover the Google TV boxes on your home network. Some WiFi access points (typically older ones or ones targeted at small to medium-sized businesses) have disabled Internet Protocol multicasting (IP multicasting). Referencing your router documentation, verify that User Datagram Protocol (UDP) Internet Protocol (IP) multicasting is enabled.